Meet Una Concierge
Applying to college comes with a lot of questions. Una Concierge is here to help you answer them, right when you need them.
Una Concierge is a personalized assistant built into your applicant portal. It uses your application information to give clear, accurate answers about your status, next steps, and what to do moving forward.
No waiting. No guessing. No digging through emails.
Onboarding with Una Concierge
When Should I Use Una Concierge?
- Late at night or on weekends
- When you don鈥檛 know who to contact
- When you want a quick, clear answer
If you鈥檙e wondering, 鈥淎m I missing something?鈥�, Una is a great place to start.
What Can I Ask Una Concierge?
- 鈥淲hat鈥檚 my application status?鈥�
- 鈥淲hat do I still need to submit?鈥�
- 鈥淲hat鈥檚 going on with my financial aid?鈥�
Una uses your portal information to give personalized answers and take action.
Why Do Applicants Use Una Concierge?
- To answer questions based on their info
- To help them stay on track
- To reduce stress and uncertainty
If something is complex or needs a human touch, Una helps you get there faster.
Keeping Your
Information Safe
Una Concierge is available only after you sign into your applicant portal and can access only information connected to your application. That information is used to provide clear, accurate answers to your questions and remains securely within Unity鈥檚 systems at all times.
What Can You Ask
Una Concierge About?
Getting started is easy. Type a question into the chat box and see what Una Concierge can help with. There is no pressure and no wrong place to begin. Una is here to provide guidance and help you move forward with your application.
Understand what transferred and how it applies to your program.
Try asking:
鈥淲hat transfer credit do I have?鈥�
鈥淲hat classes did my transfer credit apply to?鈥�
Get clarity on your award letter and next steps.
Try asking:
鈥淲hat鈥檚 my financial aid award?鈥�
鈥淲hat financial aid documents am I missing?鈥�
Know exactly what you need to complete to move forward.
Try asking:
鈥淲hat do I have to do to get registered for classes?鈥�
鈥淲hat checklist items do I still have?鈥�
Make updates without the guesswork.
Try asking:
鈥淚 want to change my program鈥�
鈥淚 need to start a little later鈥�
Message or find your point of contact with ease.
Try asking:
鈥淐an you send a message to my concierge for me?鈥�
鈥淲ho can I call at Unity?鈥�
Track certifications and benefits clearly.
Try asking:
鈥淎re my Chapter 33 benefits certified?鈥�
鈥淲hat鈥檚 my military status?鈥�
Stay on track with important dates.
Try asking:
鈥淐an you remind me about the add/drop date?鈥�
鈥淐an you text me on Sunday so I remember to submit my FAFSA?鈥�
Get quick answers about where things stand.
Try asking:
鈥淲hen was I admitted?鈥�
鈥淲hat鈥檚 my application status?鈥�
Explore what you鈥檒l be learning and what comes next.
Try asking:
鈥淲hat classes will I take in my major?鈥�
鈥淐an you tell me more about my degree?鈥�
We鈥檙e Just Getting Started!
Help you review past messages you鈥檝e sent to Unity
Assist with adjusting loan amounts so you can better plan and budget
Register you for your first term courses in your program
